At Avinoxs, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges within 14 days from the date of delivery.
Eligibility Criteria:
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
Initiating a Return or Exchange:
- Contact our customer support team at sales@avinoxs.com within 14 days of receiving your order to request a return or exchange.
- Provide your order number, details of the item you wish to return or exchange, and the reason for the return.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Refund Process:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 3 business days.
Exchanges:
If you are exchanging an item, the new item will be shipped once the return is received and approved. Any price difference will be adjusted accordingly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Cancellation Policy:
Orders can be canceled within 24 hours of purchase. After 24 hours, the order is considered confirmed, and our standard return policy applies.
Contact Information:
For any further assistance or to initiate a return or exchange, please contact our customer support team at sales@avinoxs.com.
Avinoxs reserves the right to amend this policy at any time. Ensure to review our latest policy before making a purchase.
Thank you for choosing Avinoxs!